Privacy Policy

When you use our website or contact us for a vehicle removal quote, we may collect the following information: • Personal identification information — name, email address, phone number, and residential address (for vehicle pickup). • Vehicle information — make, model, year, registration number, and condition of your vehicle. • Communication records — any correspondence between you and Sydney Scrap Car Removals via phone, email, or our online contact form. • Website usage data — pages visited, time spent on pages, browser type, and IP address (collected automatically via cookies and analytics tools).

We use the information we collect for the following purposes: • To provide you with accurate quotes for scrap car removal and cash-for-cars services. • To schedule vehicle pickup times and coordinate our team to your location. • To contact you regarding your inquiry, booking, or any follow-up service matters. • To improve our website and services based on usage data. • To send you relevant promotional communications where you have opted in to receive them. • To comply with our legal and regulatory obligations under NSW and Australian law.

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with: • Service partners — trusted third-party services that assist us in operating our business (e.g., towing contractors, payment processors), who are bound by confidentiality agreements. • Legal authorities — where required by law or in response to valid legal processes (e.g., court orders or government requests). • Business successors — in the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity under equivalent privacy protections.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies to: • Remember your preferences and settings. • Analyse website traffic and usage patterns (via Google Analytics). • Deliver relevant advertising on third-party platforms (e.g., Google Ads, Meta). You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include: • Secure HTTPS encryption on all data transmissions. • Restricted access to personal data — only staff members who need the information to perform their duties have access. • Regular review of our data collection, storage, and processing practices. While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

Under Australian privacy law (the Privacy Act 1988 and the Australian Privacy Principles), you have the right to: • Access — request a copy of the personal information we hold about you. • Correction — request that we correct inaccurate or incomplete information. • Deletion — request that we delete your personal data (subject to our legal obligations to retain certain records). • Opt-out — unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails. To exercise any of these rights, please contact us using the details provided below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party website you visit via links from our website.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of significant changes by posting the updated policy on this page with the revised date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: • Email: info@sydscrapcarremovals.com.au • Phone: 0447 458 172 • Address: Sydney, NSW 2000, Australia